Refund policy

You must contact us within 7 days of the order delivery to declare a return; any unwanted items must be returned within 14 days of notifying us. Please get in touch with our customer service team for instructions. We must receive all returns within 28 days of the delivery date to be eligible for a refund.

Please note:

• Customers are liable for the return shipping costs unless an item is received in error or is damaged or defective. Please get in touch with our customer service team before returning any item(s) to us.
• Original postage & packaging fees are non-refundable unless an item is received in error or is damaged or defective.
• Please ensure that your returned product is in the same condition as when received. Items must be in their original condition & their original packaging, unworn, unwashed & complete with their original labels & tags. Any promotional items included free of charge must also be returned shall the order be returned in full.
• If sending items back from outside of AUS, make sure to declare items as returned goods, & clearly state ‘AUS RETURNED GOODS’ on any parcel. Any duties on returned goods will remain the responsibility of the customer.
• Please remember to provide the store name & your order number; this will be in your email notification.
• Once you have notified us, you will have 14 days to return the product to us. We must receive all returns within 28 days of the delivery date to be eligible for a refund.
• Please allow up to 10 business days for us to process your returned item/s. We always aim to be faster!

Please note: We cannot accept returns on the following types of items:

• CDs/DVDs/Vinyl/Cassette Tapes that have had their seal broken.
• Perishable goods such as food.
• All of our face coverings are non-returnable.
• Pierced jewellery for hygiene reasons.
• Swimwear or lingerie for hygiene reasons.
• Perishable goods such as food.

When posting an item to us, please hold on to your proof of postage (the receipt you get from the Post Office).