Terms of service

  • Once an order has been placed & you have received your order confirmation, we are unable to amend the order or delivery. However, if you notice a mistake on the order confirmation, we will do our best to intervene & cancel the order before it is dispatched! You can request an order cancellation by contacting our Customer Support. We will attempt to cancel the order before it is shipped, cancellations cannot be guaranteed, but we will do our best!
  • Any order which includes pre-order items will ship once all items are available in one delivery. The estimated ship date for each pre-order item is detailed within the item description on the product page; this date can be subject to changes. Orders will only ship once all items ordered are in stock. We are unable to split or part-ship orders; we recommend placing separate orders to receive multiple deliveries.
  • If you received a damaged or faulty good: 

    We’re so sorry about this. We do our best to ensure orders are packaged correctly, but sometimes people make mistakes!

    Please get in touch with our customer service team for further details on how to proceed concerning damaged or faulty items. Damaged or incorrect orders should be brought to our attention – You must notify us in writing of any fault or damage within 7 days of delivery. We may request additional packaging photos; please do not throw them away until you have connected with our team. Failure to report a problem within the specific time frame may result in the claim being rejected.

    Despite best endeavours, things sometimes do go wrong. If you receive your order & an item is missing, please check your emails or junk emails to see if you’ve received an out-of-stock notice from us.

    If you haven’t received this, please get in touch with our Customer Service team with your order details so we can resolve this for you.

  • Despite every effort to provide accurate images of each product’s colour & design, actual colours and design may vary slightly due to different device screen settings. Final placements & colours may vary slightly in production.